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We are here to help
ORDER ISSUES
I'm missing a product from my order, what do I do?
Usually, we will ship products in separate packages. Check your order status and tracking number. If you still get nothing, contact us via:
Email: help@letsresin.com
Chat: via our website
Don't forget to tell us your order number.
What do I do if I receive a faulty item in my order?
Don't worry, contact us via:
Email: help@letsresin.com
Chat: via our website
Don't forget to tell us your order number.
We are always willing to solve your problem.
Which country can you ship to?
With the pandemic getting worse, our warehouse has implemented several changes in response to the COVID-19 crisis to keep operations running and help ensure the health and safety of our staffs and customers, the information below will be pretty important for your purchasing:
Order Purchasing:
*All orders will not be accepted (except the USA), countries outside the USA may not able to place your order temporarily.
*For UK customer, please shift to our uk official website for purchasing. Looking for more information? You can click Here.
*For Canada customer, please shift to our ca official website for purchasing. Looking for more information? You can click Here.
Aftersale:
During the pandemic, our aftersale work are still going on, please contact our aftersale support team via email: help@letsresin.com in case you need any further information.
NOTE : Shipping time to address outside the continental USA (for example, Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico) will be much longer, and special items like Resin & Alcohol inks, can not be shipped to AK/HI/PR and PO Box, sorry if this caused any inconvenience.
How do I order if I am from other countries?
Our website currently can ship to the address located in the USA.
There are many transport company will be glad to help. Some customers will find some transport company to send our products to their location. If you want to get SDS, please contact us through help@letsresin.com, come with your order number.
Since the pandemic gets better, we are planning on the shipment to other countries.
You can follow our Instagram or Facebook page to get the update.
PRODUCTS & TIPS
How do I ensure that my resin cures properly without any bubbles?
7 Steps to a Bubble-Free and Flawless Cure
1. The temperature of the workspace, and resin itself, is key. The workspace should be between 72°-78°F, the closer to 78°, the better.
2. If the resin is cool, use a warm bucket of water and place the resin and hardener bottles into the warm water. This will prevent microbubbles. The working time* of the resin mixture will decrease from 45 minutes to 30 minutes. This is because the resin mixture is thermosetting, and with an increased temperature, the curing process will begin sooner than usual. (*Working time is the time you have to mix and pour the resin mixture once the hardener and resin meet in the same cup.)
3. When pouring either the resin or hardener, carefully pour down the side of the measuring cup. Pouring from high above the measuring cup can result in air bubbles.
4. Double check that the resin and hardener are exactly a 1:1 ratio of resin to hardener.
5. When mixing, mix smoothly, thoroughly, and consistently to avoid adding air bubbles. (To avoid adding air to the mixture, press the stirring utensil to the bottom of the cup while mixing.)
6. After the resin and hardener is mixed and poured, wait about two minutes. Then, to remove any air bubbles, use an artist’s torch, kitchen torch, lighter, toothpick, or straw to remove bubbles. (Keep checking over the next 1-2 hours to make sure that additional bubbles do not appear.)
7. Last tip: If the resin and hardener are ever milky or cloudy, this is a good indicator that the temperature of your resin is too low.
How do I demold my resin piece from a silicone mold?
Carefully pull the mold away from each of the sides of the piece before demolding. Pulling the mold off of the edges of the casted piece, first, prevents the silicone mold from sticking to the cast and tearing.
How hard is Epoxy Resin, once cured?
let's resin Epoxy Resin is very strong once cured. The resin will be heat-resistant, difficult to scratch, and tough to break.
Can epoxy resin be applied with an air gun?
Using our epoxy resin with an air gun is not recommended, because it will clog the air gun once the resin fully cures.
What do I do if my Epoxy Resin freezes?
Don’t worry, this is called crystallization and it won’t harm your let's resin Epoxy Resin. If your resin is frozen, simply move it into a warmer place and allow it to thaw, or warm the bottles in a hot water bath.
How do I know when Epoxy Resin is fully-mixed and ready to use?
The mixing process is tedious, but necessary. Mix consistently for 3-5 minutes. Mix thoroughly, until all streaks of resin have disappeared from the 1:1 resin and hardener mixture.
How can I remove small imperfections from my Epoxy Resin piece?
Here are a few ways to fix imperfections in cured resin:
i. If the resin is sticky after curing: simply apply a second coating. Double-check the 1:1 ratio of hardener to resin and the temperature of your workspace.
ii. If the resin is scratched after curing: wipe down and recoat.
iii. If there is a jelly-like residue after curing: carefully scrape off the excess resin that has not cured with a plastic utensil. Then, apply a new layer of the resin and hardener mixture. Remember to mix at a 1:1 ratio and make sure that the temperature in the workspace is 72-78°F, or 23-25°C. You may warm up the resin in a warm water bath to ensure that there are no microbubbles.
iv. If there are surface bubbles or debris after curing: sand with 80 grit sandpaper, wipe down, and recoat.
v. Please refer to the 7 Steps to a Bubble-Free and Flawless Cure at the top of the FAQ.
How long does the let's Resin take to cure?
Our epoxy resin will harden after 24 hours, but it is not fully cured until 72 hours. Be careful when demolding at 24 hours, because the cast can still be scratched.
RETURNS AND EXCHANGES
What is your return policy?
We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
What should I do if I would like to exchange the product?
LET'S RESIN will replace damaged or defective items. If you need to exchange your item for the same product, contact us via:
Email: help@letsresin.com
Chat: via our website
Don't forget to tell us your order number.
In what situation I can get a partial refund?
You may be able to receive a partial refund for the following products:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned after 30 days from delivery
When can I expect my refund?
Usually, the refund will back to your original payment method in 24h. If you still cannot get the money, please ask the bank.
STILL HAVE ANY QUESTIONS?
chat via our website