Returns & Refunds

We hope every creation journey with Let's Resin brings you joy. But if something didn't go as expected, we're here to help—kindly and quickly with our 30-day return guarantee.

Return Eligibility

You may request a return within 30 days of receiving your order if the item meets the following conditions:

  • Unopened and in its original packaging
  • Accompanied by proof of purchase (order number or receipt)
  • Items must be in resellable condition

For safety reasons, we cannot accept returns of opened resin containers or used tools.

How to Start a Return

Follow these simple steps to initiate your return:

  • Email us at support@letsresin.com with your order number and reason for return
  • Our team will provide return instructions and the return address within 24 hours (business days)
  • Pack items securely in the original packaging
  • Ship the item back using a trackable method
  • Once received and approved, your refund will be processed within 3-5 business days

Please ship your return within 5 days of receiving return authorization to ensure timely processing.

Damaged, Defective, or Incorrect Items

We're so sorry if your item arrived damaged, defective, or not what you ordered. Let us make it right.

Please contact us at support@letsresin.com within 7 days of delivery and include:

  • Your order number
  • Photos clearly showing the issue
  • A brief description of the problem

We'll take care of the rest—quickly and kindly. In most cases, we'll ship a replacement immediately or process a full refund.

Return Shipping Costs

Our return shipping policy is designed to be fair to all customers:

  • We cover return shipping if the return is due to:
    • Product quality issues
    • Shipping damage
    • Receiving the wrong item
  • Customer covers return shipping for:
    • Change of mind
    • Ordered by mistake
    • No longer needed

We truly appreciate your understanding of this policy, which helps us keep prices affordable for all customers.

Refunds

Our refund process is simple and transparent:

  • Once your return is received and inspected, we will issue your refund to the original payment method within 5–7 business days
  • You'll receive an email confirmation once your refund is processed

Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank's processing time.

Incorrect Shipping Address

To ensure smooth delivery, please double-check your shipping address before placing an order—we ship exactly to the address provided.

  • If you realize there's an error in your address, contact us at support@letsresin.com as soon as possible
  • We'll do our best to help, but if the order has already been processed or shipped, we may not be able to change it in time
  • If your package is delivered to the wrong address due to incorrect shipping information provided, we're unfortunately unable to offer a refund or replacement

You may try contacting the resident at that address or filing a missing mail request with the carrier.

Need Further Assistance?

Our customer support team is ready to help with any questions.

Contact Us: help@letsresin.com