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Returns & Refunds

RETURNS:

We really hope you like your purchase from LET'S RESIN. And we gladly accept returns within 30 days of receipt for items in new condition.

Returns Eligibility
  1. For a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item.
  2. We kindly ask that you return your item to us in good condition with no signs of visible damage. Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if the product has been used and/ or there are any signs of wear or if parts are missing.
  3. Items with non-returnable marks and free gifts cannot be returned.
  4. We do not accept returned items that have been sent back without proper returns requests.
  5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-LET’S RESIN products.
  6. When returning items, customers must use a shipping method that has to track them. Returns with no tracking will not be processed.
  7. Note: The original shipping fee is non-refundable unless the products are faulty or misdescribed.
Steps to Return your Item:

1. Provide the following information via email at help@letsresin.com:

    • Order number
    • Item(s) to be returned
    • Reason for the return
    • Pictures of products received

2. You will receive an email with the return instructions and a return shipping label within 2 business days of your request.

3. Please pack the return shipping label together with the item(s) in the original LET'S RESIN packaging in the parcel. Or repackage your item(s) but if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.

4. Please send the item you wish to return to the address on the return shipping label within 5 days.
Please note that the customer should bear the shipping cost for returning the item to LET'S RESIN unless the products are faulty or misdescribed, and be responsible for the safety of the delivery.

5. Upon receipt of the return and confirmation of its original condition, we will promptly process your refund to the original payment method within 2 business days.

6. You will be notified by email when we received your return and also after the refund has been processed.

Please note that the actual time for the refund to be shown in your account of the same credit card used for placing the order will be depending on your card issuing bank. Please contact your bank directly for further details.

    REFUNDS:

    Where is my refund?

    In most cases, your refunds will be processed to the original payment method.

    Note: The original shipping fee is non-refundable unless the products are faulty or misdescribed.

    When will I receive my Refund?

    Once the package is in the return state, we will process a refund to the credit/debit card or PayPal account which was used to place the original order.

    please expect up to 7 days for the refund to hit your bank account. 

    Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you an email once your return package is in transit and your refund is on the way to your bank account. If you haven't received an email from us within 10 days please contact us.

    I haven’t received my refund.

    If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.

    If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at help@letsresin.com.

    CANCELLATIONS:

    We cannot cancel the order which is in transit. In this case, please reject the package and we will refund you once the package is in the return state. 

    Please contact us through help@letsresin.com if you have any questions, we will more than happy to offer help.